FREE Online Customer Service Training Course

Join the UAII Workforce Development Program as we partner with Inspire.Motivate.Lead. Training to host a FREE multi-part customer service training course. During this course, you will learn the skills you need to become a customer service superstar.

You will receive a certificate of completion for successfully attending all sessions. Participants must register via Zoom and attend all six sessions to receive a certificate of completion.

Registration for this course is on a first-come, first-serve basis with priority given to current, active UAII Workforce Development clients.

What you'll learn in the course:

Part One – Sessions 1-3

Professional Development & Interpersonal Dynamics in the Workplace

• Professional Conduct for Effective Progress

• Addressing Professional Principles and Personal Integrity

• Recognizing Cultural Strengths and Adaptability

• Soft Skills Development Part 1

• Soft Skills Development Part 2

• Fundamentals of Respectful Communication

• Positive Phone and Customer Etiquette

• Transforming Customer Complaints into Solutions

Part Two – Sessions 4-6

Communication Building and Unified Employee Performance

• Addressing Workplace Mission Statements

• Dynamics of Employee Attitudes

• Creating Personal Vision Statements

• Personal Appearance Evaluation

• Conflict Resolution Strategies

• Preparing Long Term Motivational Strategies for Cohesive Team Efforts

• Improving Personal Awareness for Performance Evaluations

About Inspire.Motivate.Lead. (IML) Training

Inspire.Motivate.Lead.Training was founded in 2004 as a provider of groundbreaking leadership development and training. As a Native American owned and operated company, our approach was founded upon connecting traditional values and cutting-edge modern strategies. This allowed us to create a comprehensive and truly culturally relevant experience to bridge the working relationships between Native Americans and non-Natives interacting in the professional realm.

Register below!