FREE Online Customer Service Training Course
Updated: Aug 10, 2020
Join the UAII Workforce Development Program as we partner with Inspire.Motivate.Lead. Training to host a FREE multi-part customer service training course. During this course, you will learn the skills you need to become a customer service superstar.
You will receive a certificate of completion for successfully attending all sessions. Participants must register via Zoom and attend all six sessions to receive a certificate of completion.
Registration for this course is on a first-come, first-serve basis with priority given to current, active UAII Workforce Development clients.
What you'll learn in the course:
Part One – Sessions 1-3
Professional Development & Interpersonal Dynamics in the Workplace
Professional Conduct for Effective Progress
Addressing Professional Principles and Personal Integrity
Recognizing Cultural Strengths and Adaptability
Soft Skills Development Part 1
Soft Skills Development Part 2
Fundamentals of Respectful Communication
Positive Phone and Customer Etiquette
Transforming Customer Complaints into Solutions
Part Two – Sessions 4-6
Communication Building and Unified Employee Performance
Addressing Workplace Mission Statements
Dynamics of Employee Attitudes
Creating Personal Vision Statements
Personal Appearance Evaluation
Conflict Resolution Strategies
Preparing Long Term Motivational Strategies for Cohesive Team Efforts
Improving Personal Awareness for Performance Evaluations
About Inspire.Motivate.Lead. (IML) Training
Inspire.Motivate.Lead.Training was founded in 2004 as a provider of groundbreaking leadership development and training. As a Native American owned and operated company, our approach was founded upon connecting traditional values and cutting-edge modern strategies. This allowed us to create a comprehensive and truly culturally relevant experience to bridge the working relationships between Native Americans and non-Natives interacting in the professional realm.