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  • UAII Workforce Development

FREE Online Customer Service Training Course

Updated: Aug 10

Join the UAII Workforce Development Program as we partner with Inspire.Motivate.Lead. Training to host a FREE multi-part customer service training course. During this course, you will learn the skills you need to become a customer service superstar.

You will receive a certificate of completion for successfully attending all sessions. Participants must register via Zoom and attend all six sessions to receive a certificate of completion.


Registration for this course is on a first-come, first-serve basis with priority given to current, active UAII Workforce Development clients.


What you'll learn in the course:


Part One – Sessions 1-3

Professional Development & Interpersonal Dynamics in the Workplace

  • Professional Conduct for Effective Progress

  • Addressing Professional Principles and Personal Integrity

  • Recognizing Cultural Strengths and Adaptability

  • Soft Skills Development Part 1

  • Soft Skills Development Part 2

  • Fundamentals of Respectful Communication

  • Positive Phone and Customer Etiquette

  • Transforming Customer Complaints into Solutions

Part Two – Sessions 4-6

Communication Building and Unified Employee Performance

  • Addressing Workplace Mission Statements

  • Dynamics of Employee Attitudes

  • Creating Personal Vision Statements

  • Personal Appearance Evaluation

  • Conflict Resolution Strategies

  • Preparing Long Term Motivational Strategies for Cohesive Team Efforts

  • Improving Personal Awareness for Performance Evaluations

About Inspire.Motivate.Lead. (IML) Training

Inspire.Motivate.Lead.Training was founded in 2004 as a provider of groundbreaking leadership development and training. As a Native American owned and operated company, our approach was founded upon connecting traditional values and cutting-edge modern strategies. This allowed us to create a comprehensive and truly culturally relevant experience to bridge the working relationships between Native Americans and non-Natives interacting in the professional realm.


Register below!


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UAII Workforce Development Program 

1125 W. 6th Street, Suite 205 Los Angeles, CA 90024

www.uaiiworkforce.com

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